Returns & Exchanges

This Returns & Exchanges Policy applies to purchases made from PSM Fasteners, including Australian and international orders.

This policy operates in addition to, and does not limit, exclude or replace, any rights or remedies available under applicable consumer protection laws, including the Australian Consumer Law (ACL) where it applies.

1. Change-of-Mind Returns — Australian Orders

For Australian orders, PSM Fasteners accepts eligible change-of-mind returns within 90 days of delivery.

To be eligible for a change-of-mind return, products must:

be unused and in their original condition;
be in their original, undamaged packaging;
be suitable for resale; and
be accompanied by proof of purchase, such as an invoice or order number.

The customer is responsible for the cost of returning change-of-mind products to PSM Fasteners.

Original shipping charges are generally non-refundable for change-of-mind returns.

Special-order, customised, made-to-order and clearance products may be excluded from change-of-mind returns.

Change-of-mind returns do not affect any rights a customer may have under applicable consumer protection laws where a product is faulty, defective, incorrectly supplied, not as described, or otherwise fails to meet a consumer guarantee.

2. International Orders

PSM Fasteners does not offer change-of-mind returns for international orders.

International customers are responsible for ensuring that the products, specifications and quantities ordered are correct before placing an order.

This does not affect any rights or remedies that may apply under the consumer protection laws applicable to an international order. Where a product is faulty, damaged, incorrectly supplied, materially different from its description, or otherwise subject to a legal right to a remedy, PSM Fasteners will assess the issue and provide an appropriate remedy in accordance with applicable law.

Where an international return is required because of an error by PSM Fasteners or because a product is accepted as faulty or otherwise requiring a remedy, PSM Fasteners will provide appropriate return instructions and will cover reasonable return shipping costs where required by applicable law.

Customs duties, import taxes, brokerage fees and other charges associated with an international order are generally non-refundable unless required by applicable law or the charge results from an error by PSM Fasteners.

3. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged or incorrectly supplied, please contact us as soon as reasonably possible at info@psmfasteners.com.

Please provide your order number and, where appropriate, photographs or other information that may assist us in assessing the issue.

PSM Fasteners may assess the product before determining the appropriate remedy.

Where a product does not meet an applicable consumer guarantee, PSM Fasteners will provide the remedy required by applicable law. Depending on the circumstances, this may include a replacement or refund.

For Australian consumers, goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure, the consumer may generally choose between a refund and replacement. For a minor failure, PSM Fasteners may generally choose to replace the product within a reasonable time.

A product does not need to be returned in its original packaging where it is being returned because of a problem covered by applicable consumer guarantees. Proof of purchase may be requested.

Where PSM Fasteners confirms that a product has a problem and the customer has incurred reasonable return costs, those costs will be reimbursed where required by applicable law.

4. Refunds

Where a refund is approved, it will generally be made to the original payment method.

Refunds will be processed in accordance with the applicable consumer law and the circumstances of the return.

For approved change-of-mind returns, original shipping charges are generally non-refundable.

For international orders, currency conversion differences, international transaction fees, customs duties, import taxes and brokerage fees may not be refundable unless required by applicable law.